What gifts will I receive when I subscribe?
When you take out a subscription with the Art of Quilting, you will receive the following free gifts to complement your collection; with your 1st delivery, a colourful pin wheel AND quilters ruler; with your 2nd delivery, fabric scissors; and with your 4th delivery a storage box for all your fabrics and scraps.
For our direct debit subscribers, you will receive a supplementary gift with your 2nd delivery, a rotary cutter designed to cut fabric strips and shapes with precision and accuracy.
I cannot access some of the website pages. What can I do?
It may be a temporary problem, so please click Refresh to reload the page. If you are experiencing problems getting through to the secure order area when trying to place a subscription, please email us on the customer service website enquiry email address.
How do I return something?
If you decide for whatever reason not to keep an issue, you must send it back unopened within 7 days of receipt of your despatch to the following address:
PO Box 77
A parcel kept more than 7 days means acceptance and the invoice should be paid promptly.
What should I do if I received the wrong issue/s?
We will replace all of your issues with the correct copies. In order for us to arrange for a replacement, please send back the wrong issue(s) and contact our Customer Care Team via the Customer Care hotline or email. If you email the team, please include your name and subscription reference in the subject line.
What should I do if I receive a damaged issue?
We will replace any damaged issue free of charge. Just send back your damaged issue and contact our Customer Care Team. It may be also a good idea to mention the problem to Royal Mail.
Why have I still not received some/all of my free subscriptions gifts?
You will receive your early bird gift and 1st free gift with your first delivery and your other gifts with your second and fourth deliveries (unless stated otherwise). If you still haven’t received your gifts, you should first check with your local postal sorting office in case they have been taken there, if they are not there then please contact our Customer Care Team who will be more than willing to help you.
I have not received all my issues, how can you help?
Our Customer Care Team can resolve this for you either over the phone or by email. If you email the team, please include your name and subscription reference in the subject line.
Can I get the free subscription gifts without subscribing?
No, sorry, but if you’d like to subscribe you can do so via our 'subscribe' page. Please note that gifts are part of a special offer only available to people who start their subscription with issues 1, 2, 3 or 4.
Have you received my subscription request - I have not had confirmation?
Within seven days of receiving your request to subscribe, you will receive a confirmation welcome letter. This contains your order reference number and details of your subscription. If you haven't received a welcome letter after three weeks, then please contact our Customer Care Team. If you email the team, please include your name in the subject line.
(If you subscribed online, you will receive a confirmation email before your letter, within 48 working hours of placing your order. If you do not receive this email, please contact our Customer Care Team since there may have been a problem receiving your order.)
What should I do if I receive an invoice for an issue I have already paid for or returned?
If you have paid for your issues or returned them within the last 7 days, please ignore the new invoice. If you have any other problems, please contact our Customer Care Team. Paying on reception will guarantee that you receive your issues promptly and that you don't receive reminders.
What are the Payment methods?
Direct Debit, Switch, Maestro, Visa, Delta or Mastercard.
How much does it cost to subscribe?
Full details about subscription, including subscription gifts, are given on The Collection page of this website.