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  • The magazine

    • How much will each issue cost?

      Issue 1 is at the special introductory price of 99p, Issue 2 is £2.50 and Issue 3 onwards is £3.99.

    • How often will magazines be published?

      Magazines will be available weekly from all good newsagents, convenience stores, W H Smiths, Hobbycraft and major supermarkets.

    • How can I get copies if I live outside the UK or Republic of Ireland?

      We are sorry, but at the moment we cannot send copies outside the UK and R.O.I.

  • About the collection

    • How many issues will it take to complete my quilt?

      You will receive the fabric and instructions to complete your quilt in 90 issues.

    • When will I start to piece the quilt together?

      The first issue of sashing, which is the fabric used to join the blocks, will be at issue 11. This issue will come with instructions on how to begin assembling your quilt.

    • How often will I receive binders to store my magazines?

      Binders will be sent to subscribers every 20 issues. Your first binder and dividers set will be sent free with your 2nd despatch, and then with issues 20, 40, 60 and 80 at a cost of £5.99 per binder. Each binder complements the colour scheme of the Art of Quilting and is the perfect way to keep your quilting collection together in easily manageable files.

    • How many blocks will I make?

      The quilt is made up of 80 blocks plus sashing.

    • I've cut my fabric to the wrong size, what can I do?

      If you make a mistake with the fabric provided you can contact us and you can purchase a replacement issue. You will need to tell us the issue number for the block you are making.

    • Should I wash my fabric before making the block?

      As it can be difficult to predict how different fabrics will react to washing we suggest that you do not wash the fabrics before sewing your block. The finished quilt should be professionally dry cleaned only to keep it looking it's best!

    • Where can I buy fabrics for other projects?

      There is a huge selection of beautiful fabrics available to buy in specialist shops and online. We will feature profiles of some of our favourites in the magazine and we will keep the blog updated with new ranges as they come out.

  • Back Issues

    • How can I get back copies?

      To order back copies, please contact our Customer Care Team. Please note that it can take up to 21 days to deliver your back copies from receiving your request.

  • Your subscription

    • What gifts will I receive when I subscribe?

      When you take out a subscription with the Art of Quilting, you will receive the following free gifts to complement your collection; with your 1st delivery, a colourful pin wheel AND quilters ruler; with your 2nd delivery, fabric scissors; and with your 4th delivery a storage box for all your fabrics and scraps. For our direct debit subscribers, you will receive a supplementary gift with your 2nd delivery, a rotary cutter designed to cut fabric strips and shapes with precision and accuracy.

    • I cannot access some of the website pages. What can I do?

      It may be a temporary problem, so please click Refresh to reload the page. If you are experiencing problems getting through to the secure order area when trying to place a subscription, please email us on the customer service website enquiry email address.

    • How do I return something?

      If you decide for whatever reason not to keep an issue, you must send it back unopened within 7 days of receipt of your despatch to the following address: Hachette Partworks PO Box 77 Jarrow NE32 3YJ A parcel kept more than 7 days means acceptance and the invoice should be paid promptly.

    • What should I do if I received the wrong issue/s?

      We will replace all of your issues with the correct copies. In order for us to arrange for a replacement, please send back the wrong issue(s) and contact our Customer Care Team via the Customer Care hotline or email. If you email the team, please include your name and subscription reference in the subject line.

    • What should I do if I receive a damaged issue?

      We will replace any damaged issue free of charge. Just send back your damaged issue and contact our Customer Care Team. It may be also a good idea to mention the problem to Royal Mail.

    • Why have I still not received some/all of my free subscriptions gifts?

      You will receive your early bird gift and 1st free gift with your first delivery and your other gifts with your second and fourth deliveries (unless stated otherwise). If you still haven’t received your gifts, you should first check with your local postal sorting office in case they have been taken there, if they are not there then please contact our Customer Care Team who will be more than willing to help you.

    • I have not received all my issues, how can you help?

      Our Customer Care Team can resolve this for you either over the phone or by email. If you email the team, please include your name and subscription reference in the subject line.

    • Can I get the free subscription gifts without subscribing?

      No, sorry, but if you’d like to subscribe you can do so via our 'subscribe' page. Please note that gifts are part of a special offer only available to people who start their subscription with issues 1, 2, 3 or 4.

    • Have you received my subscription request - I have not had confirmation?

      Within seven days of receiving your request to subscribe, you will receive a confirmation welcome letter. This contains your order reference number and details of your subscription. If you haven't received a welcome letter after three weeks, then please contact our Customer Care Team. If you email the team, please include your name in the subject line. (If you subscribed online, you will receive a confirmation email before your letter, within 48 working hours of placing your order. If you do not receive this email, please contact our Customer Care Team since there may have been a problem receiving your order.)

    • What should I do if I receive an invoice for an issue I have already paid for or returned?

      If you have paid for your issues or returned them within the last 7 days, please ignore the new invoice. If you have any other problems, please contact our Customer Care Team. Paying on reception will guarantee that you receive your issues promptly and that you don't receive reminders.

    • What are the Payment methods?

      Direct Debit, Switch, Maestro, Visa, Delta or Mastercard.

    • How much does it cost to subscribe?

      Full details about subscription, including subscription gifts, are given on The Collection page of this website.

  • Ask the editor

    • Any other questions

      If you have any queries that haven't been covered in our FAQ’s, or that our customer service team can't help you with, you can contact the editor at quilting@hachettepartworks.co.uk.